This policy describes how Avrenix Intelligence collects, uses, and protects your information.
Avrenix Intelligence provides B2B software services to energy storage operators and related businesses. These documents govern the relationship between Avrenix and its business customers. Questions: [email protected]
Avrenix collects the following categories of data in connection with the Service:
We do not collect personal financial information (payment is handled by Stripe). We do not use advertising trackers or share data with advertising networks. Claude.ai products are ad-free and Avrenix does not serve ads.
Account data is used to authenticate users, communicate about the Service, and provide customer support. We may use your company name and sector to understand our customer base in aggregate.
Operational data is used solely to deliver the Service — to run dispatch models, generate intelligence outputs, and produce analytics within your account. It is not used for any other purpose and is not used to train general-purpose AI models.
Usage data is used to monitor system health, diagnose incidents, and improve the reliability and performance of the Service. It is never used to profile individual users for advertising purposes.
We do not sell your data. We do not share your operational data with third parties except as required to deliver the Service (cloud infrastructure, as described in our sub-processor list) or as required by law.
Our current sub-processors include: Amazon Web Services (infrastructure), Stripe (payment processing), and Anthropic (AI inference for Chai). Our complete sub-processor list is available at avrenix.com/legal/sub-processors. We will notify you at least 30 days before adding new sub-processors that process operational data.
Active customer data is retained for the duration of the subscription plus 12 months. After that period, data is permanently deleted unless you request earlier deletion.
Pilot data is retained for 12 months after pilot end. You may request deletion of all your data at any time by contacting [email protected]. We will complete deletion within 30 days and confirm in writing.
Usage logs are retained for 90 days. Support communications are retained for 3 years from the date of the last message in the thread.
We implement AES-256 encryption at rest, TLS 1.3 in transit, per-tenant encryption key management, role-based access controls, network perimeter security, and annual third-party penetration testing. Our full security posture is described at avrenix.com/security.
In the event of a confirmed security incident affecting your data, we will notify you within 72 hours of discovery and provide a full incident report within 30 calendar days.
If you are located in the European Economic Area, our processing of your personal data is governed by a Data Processing Agreement available on request. We rely on Standard Contractual Clauses (2021/914/EU) for any transfers of personal data outside the EEA.
By default, all customer data is stored and processed in the United States (AWS us-east-1). Enterprise customers may request EU (Frankfurt) or APAC (Singapore) data residency.
Depending on your jurisdiction, you may have rights including: access to data we hold about you, correction of inaccurate data, deletion of your data, restriction of processing, and data portability.
To exercise any of these rights, contact [email protected] with your account email and the right you wish to exercise. We will respond within 30 days.
Data Controller: Avrenix Intelligence, Inc. Privacy enquiries: [email protected]. For EU/EEA operators, we are the data controller under GDPR.