These terms govern your access to and use of the Avrenix platform.
Avrenix Intelligence provides B2B software services to energy storage operators and related businesses. These documents govern the relationship between Avrenix and its business customers. Questions: [email protected]
By accessing or using the Avrenix platform ("Service"), you agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
NOTE — These Terms constitute a binding agreement. If you do not agree to any part of these Terms, you may not use the Service.
Avrenix provides an energy storage intelligence platform comprising nine AI-powered dispatch engines and the Chai interface. The Service is designed for use by qualified energy storage operators and related businesses with appropriate technical expertise.
Avrenix reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to existing customers. We will not materially degrade the Service for current customers without providing at least 90 days' notice.
The free 90-day pilot programme grants full access to all Service features for a single site (front-of-meter) or single facility (behind-the-meter) for 90 calendar days from account activation, at no cost. No credit card is required to initiate a pilot.
At the end of the pilot period, access reverts to read-only unless you elect to convert to a paid plan. All operational data, dispatch history, and model outputs remain accessible in read-only format for 12 months after pilot end. Full data export is available at any time at no charge.
Avrenix may decline pilot applications from competitors, businesses with conflicting interests, or any applicant at our sole discretion. We will provide a reason on request.
The Service may not be used: (a) in violation of any applicable law or regulation; (b) to attempt to gain unauthorised access to any system or data; (c) to transmit malicious code or interfere with Service availability; (d) to reverse-engineer or derive source code from the Service; or (e) for any purpose that competes directly with Avrenix without prior written consent.
NOTE — The Service is decision-support intelligence, not dispatch instructions. You retain full operational and regulatory responsibility for all dispatch decisions made using or informed by the Service.
You retain all ownership of your operational data, including site telemetry, dispatch history, and market data. Avrenix processes this data solely to deliver the Service. Your data is never sold to third parties and never used to train general-purpose AI models.
Avrenix owns all intellectual property in the Service, including the nine engines, their implementations, and Chai. These Terms do not grant you any right, title, or interest in Avrenix's intellectual property beyond the right to use the Service as described herein.
Subscription fees are billed monthly in advance. Annual billing is available on request at a 10% discount. Invoices are due net 30. Late payments accrue interest at 1.5% per month from the due date.
All fees are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed on your use of the Service in your jurisdiction, except for taxes based on Avrenix's income.
If your payment method fails and the invoice remains unpaid after 30 days, access may be suspended. Access is restored within 24 hours of payment. Data is not deleted on suspension — only on account termination as described in Section 7.
Either party may terminate this agreement on 30 days' written notice. Avrenix may terminate immediately on material breach, including non-payment beyond 60 days, violation of Acceptable Use, or fraud.
On termination, your access is revoked and your data is deleted after a 90-day wind-down period during which you may export all data. After 90 days, data is permanently deleted unless you request earlier deletion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AVRENIX'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.
AVRENIX EXCLUDES ALL LIABILITY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved by binding arbitration administered by JAMS under its Commercial Arbitration Rules, seated in Wilmington, Delaware.
Notwithstanding the foregoing, either party may seek emergency injunctive relief in a court of competent jurisdiction without waiving the right to arbitration.